Candice Mathis' Resume (Last updated October 17th 2008)

Administer medications and treatments, such as catheterizations, suppositories, irrigations as directed by a physician or nurse.
Answer patients' call signals.
Bathe, groom, shave, dress, and/or drape patients to prepare them for surgery, treatment, or examination.
Clean rooms and change linens.
Feed patients who are unable to feed themselves.
Prepare, serve, and collect food trays.
Provide patient care by supplying and emptying bed pans, applying dressings and supervising exercise routines.
Provide patients with help walking, exercising, and moving in and out of bed.
Transport patients to treatment units, using a wheelchair or stretcher.
Work as part of a medical team that examines and treats clinic outpatients.
Answer phones and direct visitors.
Deliver messages, documents and specimens.
Explain medical instructions to patients and family members.
Maintain inventory by storing, preparing, sterilizing, and issuing supplies such as dressing packs and treatment trays.
Observe patients' conditions, measuring and recording food and liquid intake and output and vital signs, and report changes to professional staff. Perform clerical duties such as processing documents and scheduling appointments. Set up equipment such as oxygen tents, portable x-ray machines, and overhead irrigation bottles.

Use techniques, methodologies, and strategies identified in the IPP and document individual's progress.
Report individuals' needs and concerns regarding programming, communicating any problems, changes in progress, medical concerns, etc.
Monitor individual's appearance, assist with toileting needs and/or transfer individuals from wheelchair as needed.
Train and support individuals in vocational and pre-vocational tasks, such as light assembly, laundry, meal preparation, cleaning and general office duties.
Assist individuals during therapeutic activities, such as physical exercises, occupational arts and crafts and recreational games.
Transport individuals to and from day program, and on community outings.
Maintain a clean and neat work area, performing general cleaning as necessary.

Administer medications and treatments, such as catheterizations, suppositories, irrigations as directed by a physician or nurse.
Answer patients' call signals.
Bathe, groom, shave, dress, and/or drape patients to prepare them for surgery, treatment, or examination.
Clean rooms and change linens.
Feed patients who are unable to feed themselves.
Prepare, serve, and collect food trays.
Provide patient care by supplying and emptying bed pans, applying dressings and supervising exercise routines.
Provide patients with help walking, exercising, and moving in and out of bed.
Transport patients to treatment units, using a wheelchair or stretcher.
Work as part of a medical team that examines and treats clinic outpatients.
Answer phones and direct visitors.
Deliver messages, documents and specimens.
Explain medical instructions to patients and family members.
Maintain inventory by storing, preparing, sterilizing, and issuing supplies such as dressing packs and treatment trays.
Observe patients' conditions, measuring and recording food and liquid intake and output and vital signs, and report changes to professional staff. Perform clerical duties such as processing documents and scheduling appointments. Set up equipment such as oxygen tents, portable x-ray machines, and overhead irrigation bottles.

Triage incoming calls
Educate donors and sponsors on programs/policies and assist with registration/account set-ups.
Answer phones and respond to customer requests.
Provide customers with product and service information.
Up-sell products and services.
Transfer customer calls to appropriate staff.
Identify, research, and resolve customer issues using the computer system.
Follow-up on customer inquires not immediately resolved.
Complete call logs and reports.
Research billing issues.
Research misapplied payments.
Recognize, document and alert the supervisor of trends in customer calls.
Recommend process
improvements.
Other duties as assigned.

PA-
screening telephone calls, enquiries and requests, and handling them when appropriate;
welcoming and looking after visitors;
organising and maintaining diaries and making appointments;
dealing with incoming email, faxes and post;
dealing with correspondence and writing letters, and taking dictation and minutes;
producing documents, briefing papers, reports and presentations;
carrying out background research and presenting findings into subjects the manager is dealing with;
organising and attending meetings, and ensuring the senior pastor/staff is well-prepared for meetings;
liaising with clients, suppliers and other staff;
standing in for the senior pastor and making decisions and delegating work to others in their absence;
devising and maintaining office systems to deal efficiently with paper flow;
organising and storing paperwork, documents and computer-based information;
arranging travel and accommodation and, occasionally, travelling with the senior pastor to take notes or dictation at meetings, or to provide general assistance during presentations.
Office Administrator-
Responsible for the implementation and ongoing maintenance of all office policies and procedures.
Responsible for the scheduling of office volunteers in a timely manner to ensure appropriate coverage to assist staff and daily operation of organization
Delegate responsibility to appropriate staff and volunteers to ensure that the day-to-day functions and assigned projects are carried out. Personally manage the staff & volunteers who are responsible for the specific tasks, assignments, programs & events.

Administration, Call Center, and Medical Center

CNA, Customer Service, Administration, Clerical, Data Entry and Microsoft Office skills.

Marcela Said, Administrative Assistant
Administration
Stone Creek Church
tel: 217-721-8334
Champaign, Illinois 61821

Lauren Whitney, Assitant to Children's Director
Children's Department
Stone Creek Church

tel: 615-522-4979

Faith Pledger, School Teacher
Jefferson Middle School
tel: 217-398-0752/217-402-2040
Champaign, Illinois 61821